Return and Refund Policy

Returns & Refunds

At 𝒅𝒙𝒏𝒈𝒎™, we want every purchase to feel simple and reassuring. The following policy explains when products may be returned and how eligible refunds are processed.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify, the product must be:

  • Unused and in its original condition

  • Returned with its original packaging and tags, where applicable

  • Accompanied by valid proof of purchase

Products showing signs of use, damage or missing packaging may not be eligible for return.

Starting a Return

Before sending anything back, contact our support team at:

service@dxngm.com

Please include your order number and the reason for your return.

Once your request has been reviewed, we will provide the return instructions and, where applicable, a return shipping label.

Items returned without prior approval may not be accepted or refunded.

Damaged, Defective or Incorrect Orders

Please inspect your package shortly after delivery.

Contact us promptly if your item:

  • Arrives damaged

  • Has a manufacturing defect

  • Is different from what you ordered

  • Is missing from your shipment

Include clear photos and your order information so our team can review the issue and arrange an appropriate replacement or refund.

Items That Cannot Be Returned

Returns may not be available for:

  • Personalized or custom-made products

  • Gift cards

  • Perishable goods

  • Used or damaged items

  • Final-sale or promotional products, unless required by applicable law

Contact us before returning an item if you are uncertain about its eligibility.

Exchanges

For faster service, exchanges are handled as two separate transactions:

  1. Return the original item according to this policy.

  2. Place a new order for the preferred product, size or style.

This allows the replacement item to be processed without waiting for the original return to be completed.

European Union Orders

Customers receiving orders within the European Union may have the right to cancel or return eligible purchases within 14 days, subject to applicable consumer laws.

Returned products must generally remain unused, complete and in their original packaging. Proof of purchase may also be required.

Any mandatory legal rights apply in addition to this policy.

Refund Processing

After your return is received and inspected, we will email you with the outcome.

When approved:

  • The refund will be sent to the original payment method

  • Processing may take up to 10 business days

  • Banks and card providers may require additional time to post the funds

Please contact service@dxngm.com if an approved refund has not appeared after 15 business days.

Original shipping fees and return shipping costs may be non-refundable unless the product was defective, damaged or incorrectly supplied.

Return Shipping Information

Do not send products directly to our business address unless instructed by customer support.

The approved return destination and shipping instructions will be provided after your request has been reviewed.

Need Assistance?

𝒅𝒙𝒏𝒈𝒎™
Operated by Howell Client Response (HCR) Inc.

10629 Hammocks Blvd
Florida, United States

Phone: 1-786-863-7807
Email: service@dxngm.com

Our team will assist you with eligible returns, order concerns and refund enquiries.