Shipping Policy

Delivery & Shipping Information

At 𝒅𝒙𝒏𝒈𝒎™, we work to make every delivery clear, secure and convenient from checkout to arrival.

Some orders may be shipped from regional fulfillment centers or approved manufacturing partners. This helps us maintain wider product availability, competitive pricing and efficient delivery across different regions.

Order Preparation

Orders are usually processed within 2–5 business days.

During holidays, major promotions or high-volume periods, preparation may take up to 6 business days.

Processing may include:

  • Order verification

  • Product inspection

  • Packaging

  • Shipping label preparation

Business days do not include weekends or public holidays.

Shipping Fee

A standard shipping fee of $6.99 applies to each order unless a different rate or free-shipping promotion is displayed at checkout.

The final shipping charge will always be shown before payment is completed.

Estimated Delivery Times

Delivery times vary depending on the destination, carrier and fulfillment location.

Destination Estimated Delivery
United States 8–14 business days
Canada, United Kingdom and Australia 10–16 business days
Other international destinations 14–21 business days

These estimates begin after the order has been processed and shipped.

Carrier delays, severe weather, customs inspections and peak shopping seasons may affect the final delivery date.

Tracking Your Package

A shipping confirmation email will be sent once your order leaves the fulfillment center.

The email may include:

  • Tracking number

  • Carrier information

  • Tracking link

  • Estimated delivery details

Please allow 1–3 business days for tracking activity to appear after shipment.

A tracking page that has not yet updated does not necessarily mean the package is delayed or lost.

International Orders

International shipments may be sent on a Delivered Duty Unpaid basis, depending on the destination.

Customers may be responsible for:

  • Customs duties

  • Import taxes

  • Local handling fees

  • Other charges required by the destination country

These charges are not included in the product or shipping price unless clearly stated at checkout.

𝒅𝒙𝒏𝒈𝒎™ is not responsible for customs delays or fees imposed by local authorities.

Order Changes and Cancellations

To request a cancellation or update your shipping information, contact us within 12 hours of placing your order.

Once an order has entered processing or has been shipped, changes and cancellations may no longer be possible.

Please review your delivery address carefully before completing checkout.

Damaged Deliveries

If your order arrives damaged, contact us within 72 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the package

  • Photos of the damaged product

  • A brief description of the issue

After reviewing the request, we may offer a replacement, refund or another appropriate solution.

Lost Packages

If the shipping carrier officially confirms that a package was lost in transit, please contact our support team.

Once the carrier status has been verified, we will review the order and arrange an eligible replacement or refund.

𝒅𝒙𝒏𝒈𝒎™ is not responsible for packages delivered to an incorrect address entered by the customer or for parcels confirmed as delivered by the carrier without supporting evidence of loss.

Shipping Support

For shipping questions, tracking assistance or delivery concerns, contact:

𝒅𝒙𝒏𝒈𝒎™
Howell Client Response (HCR) Inc.

10629 Hammocks Blvd
Florida, United States

Phone: 1-786-863-7807
Email: service@dxngm.com

Please include your order number so our team can assist you more efficiently.